Refund Policy

Last updated: 29 April 2026

1. About This Policy

This Refund Policy explains the circumstances under which refunds may be issued for paid subscriptions to The African Health Sentinel. It is published by EvolveChain Healthcare Ltd, a Global Business Company registered in Mauritius (company number 210170), and forms part of our Terms of Service.

Paid subscriptions to The African Health Sentinel are sold by Paddle, our Merchant of Record, who handles all payment processing, refunds, and tax compliance on our behalf. Refunds are issued by Paddle in accordance with this policy and Paddle’s own Buyer Terms.

For buyers in the United States, the merchant of record is Paddle.com Inc. (54 W. 40th St., New York, NY 10018, USA). For buyers in all other jurisdictions, the merchant of record is Paddle.com Market Limited (incorporated in England and Wales, company number 8172165, registered office at Judd House, 18-29 Mora Street, London, EC1V 8BT, United Kingdom).

2. Statutory Rights

Nothing in this policy limits or removes any statutory rights you may have under applicable consumer protection law in your jurisdiction. In particular:

Consumers in the European Union and the United Kingdom have the right to cancel a subscription within 14 days of purchase under the Consumer Rights Directive (EU) and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK). However, as is standard for digital content, this 14-day cancellation right is forfeited once you have begun receiving the briefing. By starting your subscription and receiving the first briefing, you are deemed to have consented to the immediate supply of digital content and to have acknowledged that this right of cancellation is lost.

Consumers in other jurisdictions retain all rights granted to them by their local consumer protection law.

3. Discretionary Refunds

Outside of statutory rights, refund requests are considered by Paddle on a case-by-case basis at their sole discretion. There is no automatic right to a refund for a subscription that has begun, has been used, or is past the statutory cancellation window.

Circumstances in which Paddle may, at their discretion, issue a refund include (but are not limited to): a duplicate or accidental subscription where the briefing has not yet been accessed; a technical issue that prevented you from receiving the service; or a clearly demonstrable billing error.

Refund requests outside these circumstances may still be considered, but are not guaranteed to be granted.

4. Cancellation

Cancelling your subscription is separate from requesting a refund. You may cancel at any time using the subscription management link on your Paddle-issued receipt, or by contacting Paddle directly via paddle.net. Upon cancellation, you will retain access to your paid tier until the end of the current billing period, after which your subscription will not renew. You will not be charged again.

Cancelling does not, by itself, generate a refund for the current billing period.

5. How to Request a Refund

All refund requests are handled by Paddle as our Merchant of Record. To request a refund, go to paddle.net, enter the email address used for the subscription, and follow the instructions to submit your refund request. Alternatively, you can locate the original Paddle receipt sent to your email at the time of purchase or renewal — it contains a direct subscription management link.

Paddle aims to respond to refund requests within 5 business days. The outcome of any discretionary refund decision is final.

6. Failed or Disputed Payments

If a payment fails, Paddle will attempt to recover the payment over a period of several days through their standard dunning process. During this time, your access to The African Health Sentinel may be suspended. If recovery is unsuccessful, your subscription will be cancelled and your account will revert to the free tier.

If you believe a payment has been taken in error or you do not recognise a charge, please contact Paddle directly via paddle.net before initiating a chargeback with your card issuer. Chargebacks initiated without first contacting Paddle may result in your account being permanently suspended.

7. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices, in Paddle’s terms, or in applicable law. The latest version will always be available at intel.evolvechainhealthcare.com/refund-policy. If we make material changes, we will notify subscribers by email.

8. Contact

For questions about this policy:

EvolveChain Healthcare Ltd
Accuro, Level 1, Cyber Tower II
72201 Ebene, Mauritius

Email: accounts@evolvechainhealthcare.com

For refund requests, please contact Paddle directly via paddle.net — we cannot process refunds on Paddle’s behalf.